Mr Hollis was very through on explaining to me about my throat problem and putting me at ease. I came away with confidence and reassurance.

https://www.iwantgreatcare.org/doctors/mr-lance-hollis/reviews/66a21863-3199-11ec-b513-22000a0cc7e7

I am unable to make any constructive suggestions I was perfectly happy with the consultation.

https://www.iwantgreatcare.org/doctors/mr-lance-hollis/reviews/5948ae94-f6f4-11eb-b513-22000a0cc7e7

Excellent, clear explanation with structured recommendation for treatment after careful listening of my symptoms and very gentle examination. Quality of care could not be improved upon.

https://www.iwantgreatcare.org/doctors/mr-lance-hollis/reviews/68eec35f-cd46-11eb-bda9-22000a0cc7e7

A very nice chap. I didn't feel rushed like I do at public hospitals. Excellent care.

https://www.iwantgreatcare.org/doctors/mr-lance-hollis/reviews/349cc4b8-b96b-11eb-8007-22000a0cc7e7

A good experience. Very reassuring. Totally professional and obviously completely competent.

https://www.iwantgreatcare.org/doctors/mr-lance-hollis/reviews/c8dcc3bb-8cb7-11eb-8007-22000a0cc7e7

Summary of colleague results from these questions:

1. Clinical Assessment: Diagnostic skill; performance of practical/technical procedures
2. Patient Management: Management of complex clinical problems; appropriate use of resources
3. Reliability: Conscientious and reliable; available for advice and help when needed; time management
4. Professional Development:Commitment to improving quality of service; keeps up-to-date with knowledge and skills
5. Teaching and Training: Contributes to the education and supervision of students and junior colleagues
6. Verbal Communication: Spoken English; communication with colleagues, patients, families and carers
7. Empathy and Respect: Is polite, considerate and respectful to patients and colleagues of all levels; compassion and empathy
towards patients and their relatives
8. Team Player: Values the skills and contributions of multi-disciplinary team members
9. Leadership: Takes the leadership role when circumstances require; Delegates appropriately

Comparisons with your speciality - ENT results from these questions:
1. Clinical Assessment: Diagnostic skill; performance of practical/technical procedures
2. Patient Management: Management of complex clinical problems; appropriate use of resources
3. Reliability: Conscientious and reliable; available for advice and help when needed; time management
4. Professional Development:Commitment to improving quality of service; keeps up-to-date with knowledge and skills
5. Teaching and Training: Contributes to the education and supervision of students and junior colleagues
6. Verbal Communication: Spoken English; communication with colleagues, patients, families and carers
7. Empathy and Respect: Is polite, considerate and respectful to patients and colleagues of all levels; compassion and empathy
towards patients and their relatives
8. Team Player: Values the skills and contributions of multi-disciplinary team members
9. Leadership: Takes the leadership role when circumstances require; Delegates appropriately

Comparisons with National Average results from these questions:
1. Clinical Assessment: Diagnostic skill; performance of practical/technical procedures
2. Patient Management: Management of complex clinical problems; appropriate use of resources
3. Reliability: Conscientious and reliable; available for advice and help when needed; time management
4. Professional Development:Commitment to improving quality of service; keeps up-to-date with knowledge and skills
5. Teaching and Training: Contributes to the education and supervision of students and junior colleagues
6. Verbal Communication: Spoken English; communication with colleagues, patients, families and carers
7. Empathy and Respect: Is polite, considerate and respectful to patients and colleagues of all levels; compassion and empathy
towards patients and their relatives
8. Team Player: Values the skills and contributions of multi-disciplinary team members
9. Leadership: Takes the leadership role when circumstances require; Delegates appropriately

Comments from Patients:
"A really great trainer who teaches you while giving you a platform to express yourself. Will always remains calm even in
difficult situations and this projects onto everyone else to create a enjoyable but also effective work environment. He has been
tremendously supportive to me in helping me develop my surgical skills and as a professional doctor."
"Mr. Hollis is a competent and experienced ENT surgeon. I greatly value his communication and teamwork skills. He has a
caring approach towards patients and always puts their safety first. It is always a pleasure to anaesthetise for him."
"Mr Hollis has good patient communication and rapport; he is very skilled in his work and this comes across to patients making
them feel comfortable and confident with potential treatment plans. Mr Hollis is very approachable for any query required and
will help as best as he can."
"Mr Hollis is a pleasure to work with. He is considerate to all the team members in theatre and raises morale by his
cheerfulness."
"Excellent surgeon
Great colleague"
"Lance has been a valuable member of our anatomy team delivering sessions to our Year 1 and Year 2 medical students for a
number of years. He is always well prepared and able to make clear links between the basic anatomical sciences and his
clinical work. This is crucial in helping our students understand the relevance of their anatomy teaching. He is very clear and
logical in his teaching, pitching his sessions at a level appropriate for the students."
"Good communication with secretarial staff both face to face and via email, eg dealing with queries. Instructions are always
clear. Dictation clear and concise."
"Mr Hollis is a professional and reliable consultant who has excellent communication skills with patients as well as staff. He
efficiently relays information to nurses regarding the plan of care for patients. He is always polite and respectful whilst ensuring
he speaks to patients and relatives in a manner which they understand."
"Lance is a diligent and personable colleague who provides an excellent contribution to teaching and training. He is well
prepared and well read, and has a genuine passion for his subject that is motivating to both his students and the staff who
work alongside him.
Lance is able to work at different levels within the team environment, and when working with our teaching team takes time to
ensure that he is providing the correct level of information to the students via consultation with the team.
Lance is always respectful to colleagues and leaners, no matter what level they are at. He is also highly reliable."
"He is always approachable and willing to help with any queries, he is clear, consistent and gives patients time."
"Excellent service!"
"EXCELLENT & UNDERSTANDING."
"Helpful and kind."
"Amazing, Friendly and very informative and too the point. Very grateful. Voice of child = The Dr is really good."

Summary of patient results from these questions:
1. Was the doctor polite and considerate?
2. Did the doctor listen to what you had to say?
3. Did the doctor give you enough opportunity to ask questions?
4. Did the doctor answer all your questions?
5. Did the doctor explain things in a way you could understand?
6. Are you involved as much as you want to be in the decisions about your care and treatment?
7. Did you have confidence in the doctor?
8. Did the doctor respect your views?
9. If the doctor examined you, did he or she ask your permission?
10. If the doctor examined you, did he or she respect your privacy and dignity?
11. By the end of the consultation did you feel better able to understand and/or manage your condition and your care?

Overall how satisfied were you with the doctor you saw? results from these questions:
Key
1. Very satisfied
2. Fairly satisfied
3. Not really satisfied
4. Not at all satisfied